Portifer vs Usabilla
Usabilla (now part of SurveyMonkey) collects feedback from visitors on your website and app. Portifer is a product seeding and testing platform: it ships physical products to testers and collects surveys, photos and videos with automatic summaries.
Different Approaches
Website and in-app feedback vs. physical product testing
| Approach | Portifer | Usabilla |
|---|---|---|
| Ship products to testers | ||
| Testers | UserLabs community | Your own visitors |
| Photo and video uploads after delivery | ||
| In-app feedback widgets | ||
| Website feedback forms |
機能ごとの比較
| 機能 | Portifer | Usabilla |
|---|---|---|
| Pricing | Per-customer agreement | See vendor website for pricing |
| Physical product testing with shipping | ||
| Shipping labels & tracking | 5 carriers | |
| Testers | UserLabs community | Your own visitors |
| Surveys | ||
| AI summaries & sentiment scoring | See vendor site | |
| In-app feedback widgets | ||
| Website feedback forms |
What to check beyond features
The Portifer column is what we offer today. We do not restate Usabilla's onboarding, support terms, certifications or API, because they change and we cannot verify them; the last column is the question to ask Usabilla directly.
| Dimension | Portifer | Ask Usabilla |
|---|---|---|
| Onboarding | Self-Service: create an account and run campaigns yourself. Assisted and Fully Managed: our team and fulfilment partners set up warehousing, packing and shipping with you. Setup guide | Who sets up the first campaign, and what does the customer have to do? |
| Support | Email support at [email protected]. Assisted and Fully Managed customers work with our team directly. Contact | Which support channels and response times are in the contract? |
| Compliance | Operated by Getia AS in Norway. Standard DPA, published subprocessors, data export and deletion, optional two-factor sign-in. No SOC 2, ISO 27001 or SSO yet. Security | Which certifications are current, and where is customer data hosted? |
| API | Signed outbound webhooks, an inbound campaign signup webhook and a box recipients API. No general-purpose REST API for campaigns, shipments or responses. API docs | Which objects does the API expose, and is it included in your plan? |
Portifer or Usabilla?
Choose Usabilla instead if…
- You want feedback widgets on your website or in your app
- You collect NPS or CSAT from existing digital visitors
- Your research is about digital experiences, not physical products
Choose Portifer if…
- You want consumers to try a physical product before giving feedback
- You want testers from the UserLabs community or your own customer list
- You want photo and video uploads plus automatic summaries and sentiment scoring
Switching to Portifer: export your contacts or recipients from Usabilla as CSV or Excel, import them into Portifer with column mapping, connect your carrier accounts or choose a fulfilment partner, then rebuild your box and campaign. See the switching guide.